Vintage Jewels n Gems

Return & Refund
Policy

Your satisfaction is our priority, and we want you to cherish your vintage jewelry purchase. If you’re not entirely satisfied with your order, here’s our return and refund policy:

  1. Eligibility for Returns:
    You can request a return within 14 days from the date of delivery. To be eligible for a return, the item must be in its original condition and packaging, with no signs of wear or damage.

  2. Return Process:
    To initiate a return, please contact our customer support team via email at [email protected]. Provide your order details and the reason for the return. Our team will guide you through the return process.

  3. Return Shipping:
    The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the return is successfully delivered.

  4. Refund Processing:
    Once we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account.

  5. Exchanges:
    If you’d like to exchange your purchase for another item, please contact our customer support team. We’ll be glad to assist you in finding the perfect replacement.

get in touch
with us

We cherish the opportunity to connect with fellow jewelry enthusiasts and customers who share our love for vintage and antique gems. If you have any inquiries, or special requests, or need assistance, don’t hesitate to reach out to us. Our dedicated team at Vintage Jewels n Gems is here to provide personalized support and ensure your experience with us is nothing short of exceptional.

Feel free to drop us a message through our website or reach out via email at [email protected].We value your feedback and look forward to assisting you in finding your perfect vintage treasure. Thank you for being a part of our journey, and we can’t wait to hear from you!

Start typing to see posts you are looking for.